We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your personal information. A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
What is Personal Information and Why We Collect It
Personal information is information or an opinion that identifies an individual. Examples of personal information we may collect include your name, address, email address, and telephone number.
We collect this information in various ways, including:
- In-person meetings, interviews, and open home inspections
- Telephone and email correspondence
- Online enquiry forms and our website www.listnsell.com.au
- Social media interactions and publicly available sources
- From third parties, such as property portals or other service providers
We collect your personal information primarily to:
- Provide our real estate services to you (sales, leasing, appraisals, and marketing)
- Communicate with clients, tenants, landlords, and service providers
- Send information and marketing materials about properties and services
- Comply with legal and regulatory obligations
You may unsubscribe from our marketing communications at any time by contacting us in writing or using the unsubscribe link provided in our emails.
When collecting personal information, we will, where appropriate, explain why we are collecting it and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include details about an individual’s:
racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, trade union membership, criminal record, or health information.
We will only use sensitive information:
- For the primary purpose for which it was obtained
- For a directly related secondary purpose
- With your explicit consent
- Where required or authorised by law
Third Parties
Where reasonable and practicable, we collect personal information only from you. However, in some instances, we may receive information from third parties (e.g., property data providers or referral partners). In such cases, we take reasonable steps to ensure you are aware of the information provided to us.
Disclosure of Personal Information
Your personal information may be disclosed in the following circumstances:
- To third parties where you have consented to the disclosure
- To service providers or contractors assisting us in operating our business (such as marketing agencies, IT providers, or tradespeople)
- Where required or authorised by law
Security of Personal Information
Your personal information is stored securely to reasonably protect it from misuse, loss, unauthorised access, modification, or disclosure.
When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. Most personal information is stored in client files, which are kept by us for a minimum of seven (7) years.
Access to Your Personal Information
You may access, update, or correct the personal information we hold about you, subject to certain exceptions. If you wish to access your information, please contact us in writing.
List & Sell Real Estate Pty Ltd will not charge a fee for your access request but may charge a small administrative fee for providing a copy of your personal information.
To protect your privacy, we may require identification before releasing requested information.
Maintaining the Quality of Your Personal Information
It is important to us that your personal information is accurate and up to date. We take reasonable steps to ensure this, but we encourage you to notify us if your details change.
Policy Updates
This policy may change from time to time and will be available on our website at www.listnsell.com.au.
Privacy Policy Complaints and Enquiries
If you have any questions or concerns about our Privacy Policy or how your personal information has been handled, please contact us at:
List & Sell Real Estate
Shop 8, 186 Queen Street, Campbelltown NSW 2560
(02) 4627 8448
info@listnsell.com.au
www.listnsell.com.au